Brussels South Charleroi Airport, short Charleroi Airport, is an international airport in Gosselies, near Brussel. Charleroi Airport is the second busiest airport of Belgium, with approximately 7.3 million passengers (2016). Charleroi Airport is looking to the future and to facilitate the passenger growth, the airport wants to expand with a new mezzanine level. Charleroi Airport has approached Conceptional to draw up an F&B concession planning document for the future mezzanine level. In the F&B concession planning document the following topics i.a. emerge: the positioning, conceptual mindset, translation of needs of the target groups, wanted look & feel and technical overview of the locations. The F&B concession planning document is the blueprint for further development and construction of the mezzanine level at Charleroi Airport.